Shipping Policy
At Simply Mahj, we carefully prepare each order to ensure your Mahjong items arrive safely and in excellent condition.
Affiliate Purchases
Items purchased through affiliate or partner websites are subject to that retailer’s individual shipping policies. Simply Mahj does not process shipping inquiries for purchases made through affiliate retailers.
Simply Mahj Orders
Orders placed directly through Simply Mahj typically ship within 5–10 business days after order processing.
Once your order has shipped, tracking information will be provided when available.
Pre-Orders
Many Simply Mahj items are offered as pre-orders due to limited production runs.
By placing a preorder, you acknowledge that delivery timelines are estimates and may change due to production or shipping factors.
Pre-orders will ship within 5–10 business days after Simply Mahj receives inventory and completes quality inspections. Customers will be notified with updates as they become available.
Ordering In-Stock & Pre-Order Items Together
If in-stock items are purchased together with pre-order items, the entire order will ship once all items become available.
For faster delivery of in-stock items, we recommend placing separate orders for pre-order and in-stock products.
Return Shipping
Customers are responsible for return shipping costs.
All returns must be authorized by Simply Mahj prior to being sent back.